Management Team

Leadership by example is imperative to inculcating a strong sense of collaboration, mutual respect and goal.

We believe that strong governance is critical to our success. We are steered by a team of highly experienced professionals who have an eye on building collaboration at every level within the organization. Our management focuses on:

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Rumi Contractor CEO - Global Resourcing, Group General Manager - Service Delivery
Staunch promoter of excellence in thought and delivery Extensive experience in Operations, Management and Technology Spearheads development and implementation of Global Resourcing Strategy

David Grimme Head Service Delivery - Global Resourcing
Associated with HSBC since 1990 Extensive experience that includes consumer lending business, collections, operations and customer service An expert on consumer relationship management

Richard Farrand Head Business Management
Associated with HSBC Bank for the past 26 years Gained extensive experience while working in financial services in UK and Hong Kong Brings with him valuable experience and insight in customer service

Iain D Coleman Head - Strategy and Business Support
Is responsible for leading and providing strategic business support to the Service Delivery organisation Has been associated with HSBC since 1993 Extensive experience in Operations, Human Resources and Learning & Development.

Vidya Balasubramanian Chief Financial Officer
Associated with HSBC since 2007 Extensive experience in finance with strong industry knowledge

John Curicatt Chief People Officer
Associated with HSBC for the last 18 years Held various positions in human resources Leads the human resource and learning development functions at GR

Dr Uma Ganesh Chief Corporate Development Officer
Extensive experience in profit centre management, business development and human resource empowerment Responsible for Business Strategy, NextGen programme and Business Development

Mark Edwards Head of Strategy and Planning
14 years of collective experience in various aspects of banking Responsibility includes resourcing strategy, migration and continuity planning and business development Actively involved in creation of group service centres in China, India and Malaysia

Kavita Rao Head Corporate and Marketing Communication
14 years of collective experience in brand reputation management and internal and external communication Leads Marketing Communication, Recruitment Marketing and Employee Communication, Corporate Social Responsibility and Media Relations at GR

Paul Ward Head of Shared Services
Associated with HSBC for more than 20 years Paul has rich experience in the field of Technology & Systems, and as the Head of Shared Services, he is driving the vision of providing a world of services at a single source in order to enable greater efficiency and consistency across the organisation.

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