Job Title
Global Support Executive

Job Description

• Acquire knowledge of HSBC products and procedures
• Provide high quality professional and courteous service to achieve maximum customer satisfaction
• Efficiently handle inbound and outbound calls to resolve overseas customer queries
• Be responsible for setting and maintenance of processing standards and ensuring productivity and quality standards are met

Skills Required

• Excellent English communication skills
• Fluency in Mandarin/Cantonese will be an added advantage
• Strong interpersonal skills

Business Area/Department
Various

Academic Qualifications
Minimum SPM

Years of Experience
0 - 2 years working experience desired

Type of Experience
School leavers (minimum SPM), fresh graduates and candidates with experience in Contact Centres, Back Office Processing, Banking and Financial Services are encouraged to apply

Type of Opening
Full Time

Location
Kuala Lumpur, Malaysia