Job Title
Global Support Executive – HSBC Securities Services (HSS)

Job Description

• Continuously providing high quality processing service to achieve maximum customer satisfaction within specific SLA. 
• To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.
• Able to carry out tasks accurately & reliably within time constraints.
• Ability to be persistent and flexible to work in a changing environment
• Ability to prioritize and assess customer issues and respond appropriately
• Flexibility to work in a changing environment.

Skills Required

• Understanding of Payment formatting and understanding of existing cash process
• Required skill(s): Excellent PC skills. Numeracy and analytical skills are important attributes.
• Required language(s): English , Preferred Language(s) : Chinese
• At least 1 year(s) of working experience in the related field is preferred for this position.
• Good verbal communication to interact with clients
• Excellent telephone manner and skills
• Excellent questioning and investigation skills

Business Area/Department
HSBC Securities Services

Academic Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
• At least a credit in SPM (O’Level) Mathematics

Years of Experience
Approximately 1 years experience working in a daily operations environment preferably with exposure to custody processing.

Type of Opening
Full Time

Location
Cyberjaya & Kuala Lumpur