City Fact-Sheet
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Job Title
Customer Service Executive
Job Description
- Acquire knowledge on HSBC products and procedures.
- Efficiently handle inbound and outbound calls to resolve overseas customer queries.
- Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.
Skills Required
- Excellent English communication skills.
- Ability to interpret and handle complex numerical data.
- Excellent interpersonal and negotiating skills.
- Good keyboard skills.
Business Area/Department
HSBC Direct
Academic Qualifications
Years of Experience
Fresher's may also apply
Type of Experience
Relevant experience would be an added advantage
Work Timings/Shift Type
- 5 weeks in classroom training as full timers (3.30 pm to 11.30 pm IST ),
- 5 weeks in Academy. During their time in Academy, they will work part-time (1.30 pm to 7 pm IST - 4 day working Friday to Monday).
- Once on board in operations, will have to work tentatively a 2.30 pm - 7.30 pm IST shift. Weekly offs may not be Saturday / Sunday
Type of Opening
Part Time
Location
Bangalore, India
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