City Fact-Sheet
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Job Title
Customer Service Executive (French Operations)
Job Description
- Provide information to customers.
- Process payments as per customers instructions.
- Process account opening for customers.
- Ensure that each call / work is completed in accordance with established procedures and standards.
- Produce MI as required.
- Identify and escalate potential showstoppers.
- Support achievement of team objectives.
- Foster development of co-workers.
- Contribute to the creation of a supportive work environment driven by people centric values.
- Satisfy internal and external customers.
- To maintain HSBC’s internal control standards.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
- To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.
Skills Required
- Ability to read & write in French.
- Ability to speak and understand English fluently.
- Ability to write business letters and reports.
- Good listening skills.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Ability to type quickly and accurately and process data using a computer, keyboard and mouse.
- Flexibility to work in shifts.
- Ability to build rapport with and relate to a wider range of people
- Ability to maintain focus while working with voluminous data
- Ability to multi-task
- Capability to work under stress
Business Area/Department
Global Processing
Academic Qualifications
- 10+2 / Graduate in any discipline
- Higher qualification not a bar provided aspirations are commensurate with the position
Years of Experience
- Work experience not essential.
- Experience not a bar provided aspirations are commensurate with the position
Type of Experience
Any
Type of Opening
Full Time
Location
Bangalore, India
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