City Fact-Sheet
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Job Title
Assistant Manager - French Process
Job Description
- Resolve complex process related queries on a day-to-day basis (payment processing and A/C opening)
- Team capacity planning and generation of MI for business and management
- Drive staff development through training, development plans and performance reviews
- Drive Customer centric Quality Campaigns and initiatives to increase Quality awareness in the team
- Recognize, reward and set high internal service excellence benchmarks to ensure customer delight
- Co-ordinate and assist the management while initiating business recovery measures
- Implement the Group Compliance Policy as applicable to the role
- To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions
- Implement cross training plans taking into account the Global Contingency requirements, staff banding progression and operational requirements
- To have a tight control on operational losses and potential frauds through strong internal audit and staff feedback mechanisms
Skills Required
- Ability to read, write, speak & comprehend French fluently
- Leadership skills
- Ability to learn quickly and transfer knowledge
- Good analytical, statistical and data mining skills
- Ability to make projections and to interpret numeric information.
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational
- Production management skills
Business Area/Department
Global Processing
Academic Qualifications
- 10+2 / Graduate in any discipline
- Higher qualification not a bar provided aspirations are commensurate with the position
Years of Experience
Minimum 1 year
Type of Experience
- Experience in a supervisory role, with exposure to appraisals, counselling, team building, staff development is desirable
- Experience in a processing environment is desirable
- Experience in payments & investigations will be an added advantage
Type of Opening
Full Time
Location
Bangalore, India
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