IT Processing Operations

IT Processing Operations includes the following services:

IT service desk

• IT service desk supporting multiple regions across the world
• Provides single point of contact for IT support for end users

Security and audits

• Provides the right kind of access and ID management based on IT Security guidelines
• Threat and incident management team manages phishing, malware, proxy investigations and intrusion detection system monitoring

Lotus Notes support

• Supports group's e-mail and Sametime chat platform for both servers and clients
• Ensures regular health checks are performed on the servers and servers are monitored
• Maintains group directory entries

Telecoms support

• Aspect support
• Witness support
• Level 1 support for networks

Production support

• Server monitoring, health checks and patch management for servers

Executed at:

• Hyderabad