HSBC GLOBAL RESOURCING – Excellence in Ideas & Delivery

We are a full banking and financial services outsourcing service provider.

A vital part of the HSBC's group's Global strategy, we help the Group remain competitive in the ever changing world of Banking and Finance.

Our core values are derived from HSBC's 7 Global pillars which are integral to its strategy as they shape the culture and define the character of the organization.


Global Pillars

Our Customers – Service Excellence
Customers are our foundation and our future. We always strive to improve the customer experience by living our brand values, to allow the customer to experience HSBC is the 'best place to bank'

Our Brand – The World's Local Bank
HSBC has been voted as the world's most valuable bank among the world's top 500 banks. Operating from 83 countries, with 10000 offices and servicing more than 125 million customers

Our Culture – The Best Place to Work
HSBC-GR provides a multicultural employee base with knowledge of local markets, economies and best practices

Our Global Distribution – Our Global Advantage
HSBC's global presence offers its customers an unparalleled international service creating a truly joined-up network between countries, to support customers around the world

Our Businesses – Building for a sustained growth
Focusing on our existing businesses, to be self-funding particularly in mature markets and tapping emerging markets, retirement and insurance businesses will be the focal point for capital investment

Our Technology and Process – Joining up the company
We will use technology to simplify processes through automation and improve efficiency levels achieving customer satisfaction

Our Organization – Guidance with wisdom and delegation with confidence
The senior executives within the group and regional offices will be responsible for delegating and providing appropriate guidance to enhance productivity to achieve the group's final objective