Contact Centre

• Contact Centres are dedicated service units where service agents interact via telephone on inbound or outbound calls with customers catering to a variety of their banking requirements.
• Inbound services address tele-banking, cards information, card processing customer requests, acquisition, card verification, merchant calls, re-loan underwriting, technical help desk etc.
• Outbound calling services are used for lead generation, collections, consumer lending and fraud related services.

• All Group Service Centres in HSBC Global Resourcing