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Leadership by example is imperative to inculcating a strong sense of collaboration, mutual respect and goal.
We believe that strong governance is critical to our success. We are steered by a team of highly experienced professionals who have an eye on building collaboration at every level within the organisation.
Regional Heads of Service Delivery
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Rumi Contractor
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Group Head Service Delivery & CEO
HSBC
Global Resourcing Limited
- Staunch promoter of excellence in thought and delivery
- Extensive experience in Operations, Management and Technology
- Spearheads development and implementation of Global Service Delivery Strategy
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Ian D F Ogilvie
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Head of Business Services, Global Service Delivery
- Highly successful business transformation / change management executive with experience
across all business disciplines at a Senior Executive level in Asia and Europe
- Leads the Centres of Excellence team which drives to a globally aligned Service
Delivery model delivering improved customer and financial outcomes
- Strong track record of delivering innovation and change from brand and people development
through to technology based services
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David Grimme
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Group Head of Service Delivery
- Over 21 years of experience with
HSBC, has deep knowledge and understanding of both the banking industry and
the operations world
- Has significant leadership experience in building and nurturing multi-cultural,
geographically dispersed yet globally integrated teams
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Kavita Rao
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Global Head of Communications
HSBC
Technology and Services
- Over 17 years of collective experience in Brand Reputation Management and Internal
and External Communication
- Leads Marketing Communication, Recruitment Marketing and Employee Communication,
Corporate Social Responsibility and Media Relations.
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Paul Ward
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Head of Shared Services, Global Service Delivery
- With HSBC
for more than 20 years
- Paul has rich experience in the field of Technology & Systems, and as the Head
of Shared Services, he is driving the vision of providing a world of services at
a single source in order to enable greater efficiency and consistency across the
organisation.
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Vidya Balasubramanian
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Chief Financial Officer, Global Service Delivery
- With HSBC
since 2007
- Extensive experience in finance with strong industry knowledge
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John Curicatt
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Head of Human Resources, Global Service Delivery
- With HSBC
for the last 18 years
- Held various positions in Human Resources
- Leads the Human Resource and Learning Development functions at Global Resourcing
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Iain D Coleman
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Chief Risk and Administration Officer, Global Service Delivery
- Is responsible for leading and providing strategic business support to the Service
Delivery organisation
- With HSBC
since 1993
- Extensive experience in Operations, Human Resources and Learning & Development.
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Sriram Murthi
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Head of Business Development, Global Service Delivery
- With HSBC
since 1986
- He has held a variety of successful Group positions in the front office in India,
Hongkong, Australia, the USA and the UK and
in his last role prior to the current GSD
role, was the Head of the Relationship Management Unit for
HTS IT France
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Nigel Trout
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Head of Production Management, Global Service Delivery
- Action orientated pragmatist with a focus on execution
- Extensive experience in Operations, Change Delivery and managing consolidation &
standardisation of Service Delivery functions in the European GSCs
- Leading the global operations production efficiency, management of capacity and
global consolidation and work migration
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Steve Hull
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Regional Head of Service Delivery, Latin America, Global Service Delivery
- Over 35 years of experience within
HSBC, working in a variety of roles across several countries.
- Leads Service Delivery in the creation of a Regional Bank in Latin America through
centralisation and standardisation of operational processes.
- Drives customer advocacy by creating a seamless Service Delivery proposition across
the Region.
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Thomas Kimble
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EVP, Head of Service Delivery,
HSBC – North America, Global Service Delivery
- Began his career with
HSBC in 1972
- Has served in a number of senior management roles throughout his tenure with the
organisation
- Known for strong analytical, operational, process and integrations experience
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Leads from the front and supports collaboration
- Considered a mentor to many
colleagues across the organisation
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Sadiq Al Mulla
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Regional Head of Service Delivery – Middle East, Global Service Delivery
- Extensive experience in Commercial & Retail Banking, Operations and Management.
- Driver of Joined-up integration of Technology and Operations to achieve business
improvement, increase revenue, enhance customer experience and minimise operation
losses.
- Promoter and executor of our Global Service Delivery strategy.
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Peter Davies
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Regional Head of Service Delivery – Asia Pacific, Global Service Delivery
- An International Manager with strong Asian experience
- Experienced in both Operations and Internal Control
- Strong advocate of growing talent within the organisation
- Responsible for driving the deployment of the Group Service Delivery model across
20 countries
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John Hackett
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General Manager & Regional Head of Service Delivery –
UK, Global Service Delivery
- Extensive PFS and CMB experience within both UK
and Malta bringing VOC directly into Service Delivery
- Passionate about his people, leading change through innovation and growing talent
for tomorrow
- Trail-blazing initiatives that will create the very best customer experience, for
the most effective cost enabling our Business Partners to win the business every
time with confidence
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Edvaldo Billy Vieira
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Regional Head of Service Delivery Latin America & Head of SD, HSBC Bank Brazil
- Over 20 years of experience in the banking industry.
- Joined HSBC in 2003 with GBM Operations. He later became the Regional Head of Service
Delivery Brazil and successfully promoted and executed the Global Service Delivery
strategy.
- Billy assumed the responsibility of Regional Head of Service Delivery LAM in August
2011 and is currently responsible for Regional Service Centers, located in Brazil,
Argentina, Mexico and Panama.
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Sandeep Sachdeva
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Head of Change Delivery, Global Service Delivery
- Over 19 years of International business management experience across CMB, PFS, GB,
GTB and SD in Asia, Europe and the Middle East.
- As Head of GSD Change Delivery, Sandeep and his team work closely with Group Change
Delivery, GSCs, the SD CoEs and HoSDs to deliver and drive key transformation initiatives,
while also supporting the Group in offshoring Process Design and Project Management
services.
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