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HSBC Global Service Delivery anticipates and understands the needs of its customers, and offers receptive, responsive and prompt services, which enable the HSBC Group to build profitable long-term partnerships with its customers.

We operate through a model of Centres of Excellence (CoE) to ensure that we deliver seamless customer experience. A Centre of Excellence (CoE) is a global network of centres which aims at providing best-in-class customer service and continued cost efficiency by the consolidation of work, optimally leveraging global scale, world-class practices in production management, process standardisation and professional expertise. CoEs enable the HSBC Group to leverage on optimisation of location and capability; as well benefit from global best practices.

The CoEs are aligned to the Group’s key business areas: